Frequently asked questions

Does Monocle Search work with a Squarespace 7.0 site?

Yes it does! The exact setup steps are slightly different than described in our guide, but you should have no issue getting it to run. And if you do, don't fret - reach out to support@monocle-search.com any time.

How can I make my Member Site content searchable?

Monocle Search is actually the only tool (that we know of - including Squarespace' own search feature!) that can search Member Site content. It only takes a minute to get it running. We have a guide for how to set it up in our help section.

Can I use the Squarespace search bar with Monocle?

Yes, you can! By default, Monocle takes over the Squarespace search bar too. That means: if you already have a search bar included on your site, there is nothing more you need to do - after inserting the Monocle Search script, you'll automatically have an upgraded search using your search bar.

Do you have a bulk discount if I want to have advanced search on several sites?

Yes: For your 3rd and all subsequent subscriptions, you receive 20% off.

I am on the "Personal" plan of Squarespace, so I can't add any code snippets to my site. Will that be a problem with using Monocle?

Worry not! We've got you covered. Monocle Search works with the Personal plan as well. Simply use the "Log in with Squarespace" feature - there is no need to add any code snippets!

What is your cancellation policy?

You can cancel at any point and you can use Monocle until your current billing period runs out.

Are you planning to include feature X?

Quite possibly! If you have specific requirements or recommendations, please reach out to us at hello@monocle-search.com. While we don't have a public roadmap, we're constantly working on improvements for Monocle.

So cool! Does this only work on Squarespace sites?

What a great question! This is a secret at the moment, but in fact, Monocle works on pretty much every site. Having said that, we only offer full support right now if you use it on a Squarespace site.

What are AI generated answers?

Some of our paid plans offer the ability to let a large language model (LLM) generate answers based on the content of your site. It's a bit like using ChatGPT, but differs in that the LLM only answers questions about your site and not general knowledge questions.

What do AI generated answers cost?

The Core and Pro plans come with a generous amount of AI usage included. If you exceed the amount included we can optionally continue serving AI answers and will pass the costs (with a markup to cover our overhead) of doing so to you.

What is semantic and hybrid search?

Semantic search is a type of search that uses machine learning to understand the meaning behind the words in a search query, rather than just matching keywords. We use this in addition to classic keyword-based search, a combination that is commonly called hybrid search. This combination allows us to surface results even if the exact keyword being searched for isn't present on the site, for example the a search for the word car where only the word automobile is present on the site.

Where do I enable AI answers on my site?

If you signed up using e-mail and password you can enable AI answers under the AI answers tab in the dashboard. Users who signed up with the 'Sign up with Squarespace'-button will get the option to do the same within the near future.